At Cherish In Style, we understand the importance of transparency when it comes to our shipping policy. Here are some common questions answered for your convenience.
Q: Do you charge for Shipping?
A: Yes, we have recently implemented a $6.95 shipping and handling fee for our valued US customers and a $9.95 shipping and handling fee for our International customers. However, this fee will be waived for orders totaling $50.00 or more.
Q: Which countries do you deliver to?
A: We take pride in delivering our products worldwide with efficient door-to-door tracking. Rest assured, if any issues arise during the delivery process, we will promptly notify you.
Q: What about customs fees/taxes?
A: We are committed to ensuring that your items arrive smoothly and swiftly. We label our packages with all the necessary information for customs authorities. Please be aware that recent changes in EU customs regulations may result in the imposition of sales tax (VAT) upon the delivery of your order. To determine the fees applicable to items shipped from the USA, please consult your country’s tax authority. Any customs fees are the responsibility of the recipient.
Q: How long does it take for orders to be processed and shipped?
A: Typically, we ship all orders within 2-5 business days. If you opt for Expedited Processing during checkout, we will expedite your order’s shipment within 24-48 hours, depending on the time of day your order is placed and the availability of this option. Please note that specific shipping times may vary for products from different vendors, and this information will be provided in individual listings. Rest assured, all orders come with tracking numbers, and you will receive an email notification when your order is dispatched.
Q: Do you offer faster shipping?
A: Yes, if you choose Expedited Processing during checkout, we will prioritize your order, aiming to ship it within 24-48 hours, though availability may vary by product.
Q: How long does it take for orders to arrive?
A: Our orders are shipped from our US, EU or Australian fulfilment centres depending on your delivery location and products selected. Due to the ongoing Covid-19 situation, some international packages may experience delays due to routing or customs processing. Here are approximate delivery times:
- USA: Within 2-5 business days (after processing)
- Canada: Within 4-10 business days (after processing)
- Western Europe: Within 5-10 business days (after processing)
- Australia/NZ: Within 5-15 business days (after processing)
- Rest of the World: Within 5-20 business days (after processing)
Please refer to your local mail carrier’s website for the latest updates on how Covid-19 may be affecting deliveries.
Q: Which carrier do you use?
A: We typically ship items with USPS; however, we may choose a more economical carrier option when necessary. For international shipments, your local mail carrier will handle and deliver the item once it reaches your country. You will receive carrier information when your tracking number is provided.
Q: What should I do if I haven’t received my order?
A: If your order has not been delivered, please contact our support team through one of the following methods:
- Email us at [email protected]
- Fill out the Contact Us form on our website.
- Please make sure to provide your order number from the confirmation email so we can assist in tracking down your order. Please note that if your order status shows as “delivered,” you will need to contact your local post office. Without insured shipping, you may not be covered for loss.
Q: What is insured shipping?
A: Shipping insurance, or Insured Shipping, is an optional service available at an additional cost during checkout. It provides protection against lost, stolen, or damaged packages during transit. Please note that shipping insurance fees are non-refundable once your order has shipped. The costs are as follows:
- US Insured Shipping: $4.95
- International Insured Shipping: $9.95
Q: How do I file a claim for insured packages?
A: To initiate a claim, please use the Contact Us form on our website to provide details of your situation. You can also email us at [email protected] to document your situation in writing. Each claim will require proof of loss or damage, as well as documentation reflecting the value of the loss. Proof of claim includes photos of the goods and packaging, an invoice or bill of sale, and, in the case of theft, a police report or statement of non-receipt, along with the tracking number. We are committed to ensuring your satisfaction and resolving any issues promptly.
Your trust is paramount to us, and we hope this comprehensive shipping policy provides clarity and peace of mind for your shopping experience at CherishInStyle. If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team.